Account deletion request
NomNom users can request deletion of their account and associated data even if they no longer have access to the app.
To request deletion, send an email to hello@aethertech.solutions from the email address associated with your NomNom account. Include your NomNom username, if applicable, and state that you are requesting deletion of your NomNom account.
Request account deletionAfter we can verify the request, we will delete the NomNom account and associated personal data, including account/profile information and user-generated Noms content associated with that account, subject to the exceptions below.
We may retain limited information only when retention is reasonably necessary for security or fraud prevention, to resolve disputes, or to comply with applicable legal or regulatory obligations. Any such retained information is limited to what is necessary and is kept only for the period required for that purpose, after which it is deleted.
For information about the categories of information NomNom collects and uses, see Section 1. For general retention practices, see Section 6.
1. Information we collect
Depending on how you use NomNom, we may collect the following categories of information:
- Account information: information needed to create and maintain your account, such as your email address and account identifier.
- Profile and setup information: information you provide during onboarding and profile setup, such as age, height, weight, goals, schedule, preferences, dietary information, and related settings.
- Nutrition and app activity: meal plans, grocery selections, check-ins, forecasts, insights, meal logs, and other information you choose to enter or generate in the app.
- Images and videos: media you intentionally select or capture for features such as SmartMealLogger or Noms.
- Public Noms information: content you choose to make public in Noms, such as your display name, username, bio, avatar, posts, comments, reactions, saves, follows, photos, and videos.
- Technical information: limited information needed to operate, secure, troubleshoot, and improve the service, such as device/app information, diagnostics, and service logs.
2. How we use information
We use information to provide and improve NomNom, including to:
- create and manage your account;
- personalize meal planning, grocery planning, check-ins, forecasts, and insights;
- process SmartMealLogger requests and return AI-assisted meal and nutrition estimates;
- provide Noms community features, including posts, comments, reactions, follows, saves, reporting, and moderation;
- maintain security, prevent abuse, troubleshoot issues, and improve reliability;
- communicate service updates, product updates, and other messages you have requested or permitted.
3. SmartMealLogger and AI-assisted analysis
When you use SmartMealLogger, you may provide a photo of food. NomNom may process that image and related meal information to generate estimates and other useful context. AI-generated results can be inaccurate and should not be treated as medical advice or a diagnosis.
4. Noms and public content
Noms is a public community feature. Information and media you intentionally publish in Noms may be visible to other users and may be shared within the service. Keep private or sensitive information out of public Noms posts.
Your public Noms profile is designed to remain separate from your private health and account information. Public Noms content does not automatically make your private health records public.
5. Storage and service providers
NomNom may use third-party infrastructure and service providers to operate the product, such as hosting, database, storage, analytics, authentication, communications, and AI processing providers. These providers receive only the information reasonably necessary to provide their services and are expected to protect it according to their applicable terms and security practices.
6. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain account functionality, comply with applicable obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary by information type and operational need.
When a verified account deletion request is processed, the account and associated personal data are deleted, except for limited information that may need to be retained for security or fraud prevention, dispute resolution, or legal/regulatory obligations. Such retained information is kept only for the period required for the applicable purpose and is then deleted.
7. Your choices and rights
Depending on applicable law and the service features available to you, you may be able to access, correct, update, export, or delete certain information, including by using controls inside NomNom. You may also contact us about privacy requests.
8. Children
NomNom is not intended for children who are not legally able to use the service under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
9. Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security.
10. Changes to this policy
We may update this Privacy Policy as NomNom evolves. When we make material changes, we may update the effective date and, where appropriate, provide additional notice.
11. Contact
For privacy questions or requests, contact:
Aether Tech Solutions
Email: hello@aethertech.solutions
Website: aethertech.solutions
12. Governing law
This policy is intended to operate consistently with applicable Philippine law and other laws that may apply based on how and where NomNom is offered and used.
This document is a product/privacy-policy draft for NomNom. It is not a substitute for legal advice. Review it with qualified counsel before using it as your final legal policy.